Refund Policy

Last updated: 7 November 2026

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If a relief fails

If a relief fails because of a fault on our side, the credit returns to your account automatically. If you do not see it, please contact us.

If a result is broken

Press Report a problem on the result. We look at each report, and if the fault is ours we return the credit. Results are made by AI and can differ from your photo, so please use the free trial first. We do not return a credit because of personal taste, or for your material, tools or machine.

Credits you have bought

Bought credits are not refunded, whether you have used them or not, except in the cases on this page. Please use the free trial first.

Payment problems

• Paid but no credits: contact us within 7 days with your payment reference. We will add the credits or refund you.
• Charged twice: we refund the extra payment.

How to ask

Email naqshu.app@gmail.com from your account's email address, with your payment reference. Do not send your card number, PIN or password. Approved refunds go back to the way you paid, and your bank or wallet decides how long the last step takes.

This policy does not take away any right that the law gives you.