Service Policy

Last updated: 7 November 2026

Digital service, no shipping

Naqshu is an online service. You get digital files that you download. We do not ship anything and we do not carve the relief for you, so there is no shipping cost or delivery address.

Getting your credits

When online payment opens, credits will be added to your account automatically once the payment is confirmed. If they do not arrive, see our Refund Policy.

Getting your relief

• A relief is usually ready within a few minutes. It can take longer when many people are using the service.
• You download your files from the result page, or later from your History.
• STL Full is a large file, often 300 MB or more. For that file a computer is better than a phone.

How long files stay

Your photos and results are deleted automatically 7 days after a relief is made. Please download what you need before then. Making a deleted relief again uses a new credit.

Where we offer it

You can use Naqshu from any country with an internet connection. Prices are on our Services and Pricing page.

Beta service

Naqshu is in beta, so it may sometimes be slow or unavailable. Please contact us if you need help.